Privacy Policy

Last Updated: June 1, 2026

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from nexoroeg.store

1. Personal Information We Collect

We collect personal information about you from various sources to provide, secure, and improve our Services. The specific types of information we collect depend on how you interact with our Site.

Information You Provide Directly to Us:

Contact Details: Name, shipping address, billing address, email address, and phone number.
Order Information: Items purchased, payment method details (processed securely via our payment gateways—we do not store raw credit card details), and order status.
Account Credentials: Username and password if you create an account with us.
Customer Support: Information you choose to include in communications with us, such as through our contact form or chat features.

Information Collected Automatically (Cookies & Tracking):

When you visit our Site, we automatically collect certain information about your device and interaction with the Site using cookies, pixels, and similar technologies. This includes:

Device Data: Your IP address, browser type, operating system, and unique device identifiers.
Usage Data: Pages viewed, products looked at, time spent on the Site, links clicked, and search terms.

2. How We Use Your Personal Information

We use your personal information for the following business purposes:

Fulfilling Orders: Processing payments, arranging for shipping/delivery, providing order confirmations, and handling returns or exchanges.
Customer Support: Responding to your questions, troubleshooting issues, and managing account profiles.
Marketing & Communications: Sending you promotional offers, newsletters, and updates via email or SMS (only if you have opted in).
Security & Fraud Prevention: Monitoring for potential risk, unauthorized account access, and fraudulent transactions.
Site Optimization: Using analytics to understand how customers browse our Site so we can improve layout, loading speeds, and product cataloging.

3. Sharing Your Personal Information

We do not sell your personal information. We share your data only with trusted third-party service providers who help us operate our business:

Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Payment Processors: To securely handle transactions (e.g., credit/debit card processing, local wallet providers).
Shipping & Courier Services: To deliver your orders to your designated shipping address.
Legal Compliance: We may share information if required to comply with applicable laws, respond to a subpoena, or protect our rights.

4. Cookies and Tracking Technologies

Our Site uses cookies to optimize your experience. Cookies allow us to remember your preferences (like your cart contents) and serve relevant advertisements. You can control or block cookies through your browser settings, though doing so may affect your ability to use certain features of the Site.

5. Security and Data Retention

We implement industry-standard security measures (including SSL encryption) to protect your personal data. We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, manage accounts, or comply with legal and tax obligations.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

The right to access the personal information we hold about you.
The right to request that your personal information be corrected or updated.
The right to request that your personal information be deleted.
The right to opt-out of promotional marketing communications at any time.